G & M Moving and Storage Corp.

This was my first time using G&M. I found them online through one of thse online moving company referral sites,  and from the customer service intro call (with Michele) to my actually movers, they were courtesy and professional. Gaby and his team of 2 other movers made my mom's move from Queens to LI (with a stop to local storage) so stress free and efficient. They helped dispose of the furniture we were not taking. In terms of cost, they were very straightforward and upfront - no hidden charges, which is always concern with any moving company. Be as specific upfront in terms of what you have to move, how long it will take and how far you are moving. For us, we didn't factor in the time to dispose of the furniture, which was actually more than the stuff we took. I would recommend them without reservations and use them again.

Service cost: $700

I was harassed and threatened to keep my money after refusing to follow their own rules and come moving day they refused to take my 3 bedroom home that was requested to move in a 26'box truck and then to find out I was allotted a 3rd of that space. They wanted to charge me over $5,000 to move! We finally came to an agreement of $3500 since they already had my deposit and when writing up the new contract -they lied again and was going to charge that on top of my deposit! Do NOT use this company. They will lie and and steal your money!!

Move size: 3 Bedroom Home Service cost: $5000

Please be aware of this company and it’s unethical business practices. This company only accepts cash and postal money orders because they are dodging a paper trail. Obviously they are trying to scam any paper trail. They quote one price with employee signature then hold your property hostage with another amount due at time of delivery. They scammed a disabled and decorated veteran widow and held her furniture hostage out and changed amount due with a employee signature. This is not a reputable company and please seek another moving company. IRS and DOT along with the BBB will be contacted on this matter. Even after asking to speak to a supervisor of this company I was denied. For all we know this company could be operating out of someone’s garage or out of this country.

Move size: 2 Bedroom Home Service cost: $6000

I moved from New Jersey to Wisconsin. My furniture was only 4 months old. The movers had it all loaded on the truck by the time the gentleman had me sign the paperwork. I was told I was signing for the $10,000 of insurance coverage. They damaged over $3000 worth of my brand new furniture by handing it like it was garbage. They also damaged walls and woodwork in my home when they delivered it. The one mover dropped my end table off the dolly breaking the shelf and denting my wood floor. They also painted a black table that they damaged that the paint was still wet when I unwrapped it. They didn't wrap some items in blankets that ended up damaged. Do not use this moving company because you will only get 60 cents per pound for the damage and replacement of your belongings. They ruined so much furniture that I am not going to be fully compensated for now. They don't even care how they handle your belongings because at .60 a pound what are they losing? All the guy did when they picked up my stuff was try to find ways to charge me more than the estimate. I had less stuff than estimated and they charged me $550 over the estimate. They are dishonest and unprofessional. STAY AWAY IF YOU WANT YOUR STUFF TO GET THERE UNDAMAGED!!

Move size: 1 Bedroom Home Service cost: $3250

So they were the contracted movers and they send a truck yesterday whose name in the truck read All Country Moving and Storage. The driver decided to increase the price per cubic feet. There was NO change in space needed and I even suggested to reduce my space needs from 1700 cf to 1500 cf for the same agreed price. They did not answer their phone however the driver was able to call them. Driver stated that G&M and All Country is the same company with different corporate names.

Move size: 3 Bedroom Home Service cost: $5525

I don't normally write reviews and I have the belief that the only time people do write reviews is to complain, so they can only be taken with a grain of salt. However, since I do read reviews and there are those that do sometimes sway my choice to use a particular company, I felt it was necessary to write a review to warn everyone and anyone out there to NOT use this company..

This company moved my mother's belongings after she became ill and I was moving her to FL. My mother's belongings were delivered to a storage unit. I immediately noticed something of extreme value was missing. I immediately called the company to let them know. They informed me that they did have this item and they would send it to me. Approximately 2 weeks after the initial delivery I still hadn't heard from them. I called again and they stated they were sending this item to my home and a driver would contact me. A driver contacted me in the evening on10/31 and told me that I needed to meet him in another town approximately 30 minutes from my home. I told the driver that he needed to deliver it to my home as this was the agreement. He said he would call me back. He did not. I called G&M the next day and they told me they would look into the matter. I consistently called and calls were not returned or I kept getting the run around when I was able to get in touch with them (constant "I will look into it and call back", which they didn't). Finally a man from G&M said he would have the item shipped to me through fed ex. Two weeks of waiting I received nothing and began the process of calling the company at least once a week again. Finally today, the man that I spoke with admitted that the driver who was supposed to deliver this item is no longer working for the company and they can't reach him. Apparently he still has the item. G&M doesn't know where it went. There are too many holes in their stories and I cannot possibly relay how many different excuses I have heard from G&M. G&M has been completely unprofessional throughout this process through not returning calls (despite the fact that their recording states they will get back with you within 2 hours), through lies and through attempts to stall this process. While filing a complaint today I read that a complaint can only be filed within nine months. Thankfully I am still within that window. I really just wanted the picture back, but it is obvious G&M has lost it and until today (6 months later) didn't want to admit it. Now I have to figure out a monetary value for this item, an item that really can't be given a monetary value or ever be replaced.

Nothing is ever guaranteed and mistakes do happen, but how you attempt to remediate the situation and how honest you are throughout that process can make all the difference. Choose your next mover wisely.

Service cost: $10000000

Either unethical or incompetent, or both. I signed a binding estimate with Liberty Bell Moving Group who contracted G&M Moving as their agent to ship my household goods from OH to CA for $4000, with a fixed $170 monthly price for interim storage. 2months later, they called stating that our monthly storage price would be $370 due to a higher volume of goods (+400cf) - despite this being against the 49 CFR 375.401 code which stipulates that a binding estimate fixes the total price. They stated that they issued a revised estimate with a higher weight or volume, but were never able/willing to send this to me.
To this day, I have still never seen this revised estimate. As I investigated and quickly discovered a history of fraudulence for the broker Liberty Bell Moving Group, my waning trust in them dropped to zero so I asked them to ship my goods immediately, which took a week just to get them to agree to do. 3 weeks later, my household goods arrived with 75% of furniture and artwork damaged. And my final bill for shipping was $1400 higher than the original estimate as well - purportedly because of the higher weight or volume than originally estimated, but I will never know as I still have never seen this revision. Upon final delivery, my goods measured 700 cf (vs. 671cf in the original estimate). But what choice did I have but to pay or have them keep my goods? And they accept only cash or USPS money order at delivery (another red flag of fraud) - they would not even accept the US Bank cashier's checks which I paid for, and forced me to run to the post office in.

Move size: 3 Bedroom Home Service cost: $5400

G&M just completed a move of 20 pieces of dining room set from Massachusetts to Ohio.  Michelle contacted me readily to make arrangements and then again to reassure me that all was in order. Mr. James Johnson and his assistant wrapped and loaded our extremely heavy furniture with tremendous care. They were a pleasure to work with. Delivery was almost immediate (arrived 3 hours after we did!) --again with workers who knew what they were doing--I'm not recalling their names. But they were friendly, courteous, careful, and even took away the extra cartons and tape.  The relationship/arrangement between G&M and the booking agent, TRUE King was very unclear.  TRUE King was the culprit here. People should know that if they find G&M through a booking agent, the over-the-phone estimate is NOT real (although in my case it happened to be because I was shipping less than the minimum).  That was the first information Mr. Johnson shared with me.  He was to make the estimate then and there, and only after all was done would it be binding - in other words, they may have encountered additional costs. The phone estimate does not include any packing materials (I did have to pay an additional $85 for a crate ).  Nor does it include cubic feet (i.e., whatever the weight, cubic feet can't exceed a certain amount). And cubic feet is figured by truck space not actual cubic feet--i.e., if a piece is unstackable, it's more cubic feet.  Anyway, none of this was explained to me--so now I totally understand the negative reviews that had made me so nervous.  Fortunately these problems didn't affect me and I reiterate that my interaction with each step of the arrangements, pickup and delivery was highly professional and even fun. The difference between the quote and the service cost was the tip (at both ends) and the crate fee. .

Service cost: $2100

This company moved us from PA to SC in December 2018. The only complaint I have about the moving/packing day is that the price continued getting higher and higher, much higher than what had been quoted to us earlier. But we went along and paid what they requested. However, upon delivery of our goods in SC, several of my designer purses were missing. Two Louis Vuittons and one Gucci were among the most expensive. I also had a Coach and a Tory Burch. We don't know if it was the packers at our PA house or the unpackers at our SC but someone stole them. We have filed a claim with movingclaims.com and will see what happens. No way I'll recoup the money spent on these purses. :).

Move size: Partial Move Service cost: $2385

An interstate household goods moving broker is not a moving company and is not held to the same legal standards as a moving company. An interstate household goods broker is any person or company who, for compensation, arranges, or offers to arrange the transportation of property by an authorized motor carrier. 49 CFR § 371.2(a). An interstate broker provides estimates for household goods transportation services to potential consumer shippers. The motor carrier selected by the consumer shipper to perform the moving services must agree to adopt the broker's estimate as their own and follow the terms and conditions as estimated.

G & M failed in all aspects of this codicil.

This is the epitomy of " bait and switch" and misrepresentation. This is what as known by the Federal DOT as a rogue moving company, contracted by an alleged mover, who turned out to be a broker , out of TN. I should have done my research before, but circumstances prevented it. All the "You might have a rogue moving company if.." 5 reasons, which ALL applied.
I got an actual, physically estimated binding estimate from North American Van Lines, that a G* from the "movers" in TN, stated " send me their estimate, I'll beat it". I foolishly did, which he recreated verbatim on their letterhead, but much lower, again on a BINDING, NOT OVER, estimate. The next day, a "representative" called, again without seeing any of our items, said he was QA and revising their inventory, raising their price approx $400 more. We had agreed to order their original service. On moving day, a half full, rented Ryder truck showed up, with 3 men, 2 who spoke no English. They rapidly taped and covered our items, placed them on our front lawn, breaking our door , not having enough space for our shipment , damaging numerous items, and stated they would arrive at our destination in 3 to 5 days, since we would not be at the destination until day 2.
It was delayed over 10 days and the " subcontractor", G&M Moving of Bayonne NJ, "Stefon", says he didn't know where it was, somewhere between NJ and Florida, which didn't make sense, since the route did not involve New Jersey.
He stated he had no idea why "the broker " had given us a delivery date and to deal ONLY with him.
I will be filing a complaint with the Federal DOT, ICC and possibly reporting our items stolen, as no one seems to know where they are.
The then designated "broker" updated us to " it's in a warehouse in North Carolina now" and "might be there by Saturday, the 10th". They increased our price an ADDITIONAL $2000.
They are basically held our goods hostage, at their leisure.
It arrived in the same Ryder truck, same packing order, dirty leaves and damaged items, missing items, and the driver attempted to extort an additional $600 to unload the truck, to which I replied, "hold on, I'll call the Sheriff's Office". Stefon immediately was contacted by the driver, and advised his driver to unload.

STAY AWAY FROM G & M MOVING OF BAYONNE NJ.

VETERANS BEWARE.
FIRST RESPONDERS BEWARE.

Move size: 3 Bedroom Home Service cost: $7000

DO NOT USE. If you are considering using this company and/or Moving Forward America I cannot warn you enough to stay away. This company in conjunction with Moving Forward America was unresponsive, unreliable, and just unethical once you start working with them. Not only will they lie to you about pick up and delivery dates but they will also ask for more money every step of the way. ALL CASH!

We were told the driver would be arriving, on his way, or coming this afternoon for 5 days before they actually arrived and demanded more money.

Do not use this company, especially for long distance moves. I question whether any positive reviews are even real.

Move size: 1 Bedroom Home Service cost: $3300

I have been dealing with these folks for over a week. If your moving broker says that they're going to use, G & M Moving, RUN! DO NOT accept them as the sub contractor!! They left 1/3 of my household goods in the NJ warehouse on my move from Burlington, VT to Chattanooga, TN. We're going on Day #8 and I still don't have the items (and entire sheet of over 55 boxes of goods!). I have called, left messages, written emails and no one has responded. Great business practice! Why they didn't remedy their mess up and send my goods on a truck the next morning is beyond my comprehension. In addition, the broker, Rte 66 Moving, have been just as inept and incompetent in solving the problem and delivering the items. Rte 66 has been absolutely useless! I still don't have 1/3 of my household items and it's Day 8 from the original drop off day. RUN!! Don't do business with these folks!!

If I could have left 0 stars, I would have!

Move size: 2 Bedroom Home Service cost: $4088

G&M Movers wee selected by our broker, Priority Relocation, unbeknown to us. They showed up 6 hours late for the move, discussed prices (which had already been negotiated by our broker) for 2 hours and did not finish moving until midnight. They came with a truck that was obviously too small to fit all of our stuff in it, made a hugh hole our basement floor that costs $3176 to fix, stored the furniture instead of moving it and held it for over a month. We moved on June 24th and it has not left our state of origin yet-It is now August 2, and they still will not get me a moving date. Avoid these guys like the plaque-they are crooks!!!

Move size: 3 Bedroom Home Service cost: $8500

I am so shocked and enraged.Movers didnt have the COI when they came in, 4 people rampaged my apartment completely unprofessional with their pants half way down. I was estimated 2200 and the mover estimated 5,000 which is an insane jump in price. I provided a complete inventory when i received my first estimate. They ruined our apartment floors and walls- left all their garbage behind. Now that its time for delivery- they are completely MIA. They dont answer phone calls or texts or emails. I keep calling during their office hours and no one picks up so i tried using *67 to hide my number and low and behold WOW they pick up and give me the biggest attitude on the phone about trying to check on the ETA. I swear these people are in a business to destroy lives. Don't use them, whatever you do, or else you'll be stuck in a crap situation that will make you want to kill yourself.

Move size: 2 Bedroom Home Service cost: $5000

The moving company (general moving and storage) used them as the third party delivery people for my items. I have been waiting 13 business days so far when I was told it would be 1-7 due to only being 253 miles. For the last 5 business days I have been playing phone tag between the two businesses and no one can give me an actual answer. Two days ago G&M said my delivery will be Friday (today) yet when I called this morning they said they had no record of anyone saying that. I went through their head carrier to try to save $800 when after all the add on charges I only saved $200 and still do not have my items. Guess you get what you pay for. Learned I need to do better research.

Move size: 1 Bedroom Home Service cost: $1900

They were HORRIBLE.

They took over 1.5 month to deliver my stuff from NY to LA, which is over beyond their "maximum estimate time."

And I asked the driver for the fastest delivery, he told me it was gonna take 6-12 days.

Although that driver picked up my stuff was really kind and good person, I personally evaluate him very highly, the nightmare started after that.

My stuff didn't arrive after 1.5 month. How would you spend your new life without any of your furniture and appliances? This terrible time broke my back, and I lost my precious time for work because all of my equipments were in the truck.

I called the movers (United Moving Company) many many times but they barely pick up the phone. If they do, you can't expect anything. You can't contact to the carriers... which you're supposed to be able to but they NEVER picked up the phone...

The movers don't have the ways to contact the carrier, this is really a stupid and irresponsible system.

When finally they arrived, there were many confusions, the driver changed the schedule many times and they didn't tell me they only accept cash and paychecks, but because of their too late notification, I had no time to prepare them.

The driver guy treated me like a garbage when he realized that I didn't have cash. (Which I negotiated a few ways to make it up) He lied to me, tricked me and kept cursing me with RACISM WORDS. I cried on the street and people saw it. I have the voice memo with me.

But they still NEVER APOLOGIZED to me about it.

So so so bad.

I need them to show me some respect at least.

And they should refund some money for causing massive delay, breaking my back, causing trouble on my work, and for hate crime he made.

Move size: Studio Service cost: $3000

I found out this company was subcontracted through “Vanguard Moving Services LLC”. Between the two companies they changed the binding estimate 3 days ahead of scheduled pickup of personal property. By then it was too late to cancel with Vanguard. They high jacked my personal property, sent an inexperienced driver therefore you are forced into paying a $750 shuttle fee. Furniture was damaged like you wouldn’t believe. My door on my china cabinet flew open because it wasn’t properly secured. It broke the wooden frame completely and the guy just shrugs his shoulders. Stay away!!!!!

Move size: Partial Move Service cost: $9500

I shouldn't have had any business with this 'company', but as part of an extremely sketchy operation run by Downline Consulting / Ready Relocation Experts / US INterstate and Rail, I was instructed at some point to Zelle money to this company. I refused, but that entire experience has been absurd, and this collection of companies has collected fully $1100 more than any receipt they have ever given me indicates, and refuses to refund me.

The behavior ("increasing the price per cubic feet, etc"), matches my own experience. Stay away! They are just this side of 'legal'.

Move size: 2 Bedroom Home Service cost: $7400